Director - Commercial & Customer - The Coca-Cola Company - Paris


Job description
Position Overview
The role will be offered on local terms and conditions. One-way relocation support to the new location will be provided based on specific needs

JOB SUMMARY
This position will be responsible for shaping the commercial future of the TCCC portfolio. Working in close collaboration with the Bottler, and using highly effective influencing skills to demonstrate franchise leadership through the development the strategies and plans to build profitable growth through a combination of
(1) creating game-changing commercial strategies and plans, (2) building excellent commercialization plans for channels, (3) smartly enhance the mix within the existing portfolio towards growth drivers, (4) creating idea-driven shopper and customer plans and (5) delivering exceptional partnership on Global accounts and key IC customers
Provide guidance to McDonald’s Account Manager and ensure coordination with TMD Global team
Provide guidance to Customer team on regional/local strategic Key Accounts (Air France and Disneyland Paris) and strategic involvement with the Bottler in new prospects and renewals for new global accounts (Subway, Nestea in McDonalds, KFC, Flunch)
Custodian for the right execution of the Strategic System Customer Management model in collaboration with KO Commercial finance and bottler IC Customers team
This role requires highly developed leadership skills to positively influence a multi-functional system team on long-term strategic changes and short-term operational interventions. To succeed, you must show a strong combination of strategic thinking capabilities as well as a hands-on mentality to deliver daily results. Further, the role requires strong analytical skills and the ability to conceptualize plans from scratch to help to grow our business.



KEY RESPONSIBILITIES
Provide System leadership on all NARTD beverages commercial topics to drive profitable growth, working in close collaboration with a multi-functional team (Brand, Finance, Bottler, Supply Chain, Technical …)
Work with the bottlers, in developing outstanding commercialisation plans on all NARTD beverages initiatives for FC and IC channels leveraging shopper marketing insights – delivering against appropriate metrics
Works closely with our bottling partner to develop appropriated RTM strategies and build needed capabilities.
Ensure excellent execution of business plans and development of interventions in case of negative deviations from the plan.
Lead KO negotiations with key customers in the Cold (away from home) channel in partnership with the bottler & where applicable Global account teams, driving system revenue, volume and profit. Lead relationship with Quick and McDonalds.
FINANCIAL SCOPE

Execute strong financial and operational system/partner routines



ORGANIZATION IMPACT/INFLUENCE
Extensive high level strategic and operational interaction internally and externally with senior leaders of TCCC and bottler.
This role requires high level of interaction with different external stakeholders, from customers’ general managers to leaders of customers’ associations.
This position requires strong negotiation skills to better achieved alignment with our bottler partner.
SUPERVISORY RESPONSIBILITIES

Leader of Leaders

Related Job Requirements/Qualifications
Minimum15 years business experience within TCCS or FMCG.
Significant commercial background, ideally in both home and cold channels
Very strong leadership and influencing skills.
Very strong ability to move from data to insights and from insights to strategies.
Very strong collaboration skills.
Strong value chain understanding to be able to converse fluently with Finance and Supply Chain.
Good understanding of brands and brand drivers to be able to translate this into excellent commercial plans.
Fluent in English
LEADERSHIP BEHAVIORS

Drive Innovation
Be constructively discontent; Use an entrepreneurial mindset to identify and evaluate growth opportunities
Stimulate discovery, including freedom to experiment and learn from mistakes
Drive rapid commercialization of innovation to create sustainable growth
Champion continuous improvement, never settling for current state
Drive faster “search and re-application” of internal and external ideas across the System
Inspires Others
Express passion for the System, our brands, business and people
Role model and build brand ambassadors
Create and communicate a compelling vision and strategy
Give people a reason to believe that anything is possible
Make courageous decisions that shape the future of our business and drive an inspiring, winning culture
Empower others to meet and exceed their objectives and bring passion to their work
Establish a culture of trust and integrity
Model effective behaviors
Collaborate with the System, Customers and Key Stakeholders
Create and communicate in a motivational way strategies and targets that challenge and “stretch” the System
Understand goals, motivations and strengths of key stakeholders
Collaborate and use common ground as foundation for credible, long-term relationships
Utilize knowledge of external partners to create and implement shared value strategies
Establish shared goals across the System and total value chain
Develop Self and Others
Create a diverse and inclusive team/organization
Build the next generation of leaders
Coach, develop, mentor
Lead development of world class engagement and retention across generations and cultures
Ask for and act on feedback
Promote a culture where associates learn from others and share knowledge and experiences
Promote well-being and healthy lifestyle practices to reduce stress and support a vital workforce and community
Lead talent development
Develop capabilities required for a long term, sustainable business
Act Like and Owner
Set direction by translating 2020 Vision into clear goals and plans
Drive results to deliver short-term results and long-term financial growth
Build accountability for results
Hold self and others accountable for results
Create an environment where sustainability and creation of shared value is core to our business
Make prudent investment decisions to build shareowner value


FUCTIONAL BEHAVIORS

Leads System Alignment
Applies a comprehensive knowledge and appreciation of the total system to build trust and credibility with key System Stakeholders
Leads a joint planning process
Builds confidence throughout the system through consistent commitment and execution of joint strategies and plans
Aligns TCCC and System resources and capabilities to ensure effective, efficient, and consistent execution of joint strategies
Builds an environment that encourages open discussion that ultimately create solutions that benefit the total system
Drives System Alignment through the establishment and institutionalization of effective management routines, processes and in-market interaction.
Fosters joint learning and best practice sharing between TCCC and its bottling partners
Builds System Health
Applies knowledge of total system operations and drivers of economic profit in leading the creation of system value
Leads the development of joint strategies that capture the value from short term, long term, and transformation opportunities
Protects the integrity of our business through effective stewardship and governance of quality policies and corporate governance initiatives
Oversees the long term health of the system by monitoring and seeking improvement on key performance indicators (i.e., Brand health, people engagement, customer satisfaction, corporate social responsibility, equity, and financial)
Analyses and interrogates the competitive consumer goods landscape to identify risks and opportunities.
Builds effective capability of and efficiency in the System by analysing and interrogating current state and leading alliances between key stakeholders.
EDUCATIONAL REQUIREMENTS
University Bachelor’s degree
CULTURAL DIVERSITY
Ability to work with a geographically spread, culturally diverse team, stakeholders and partners.
Alignment and engagement with diverse business cultures (5 countries in Northern Europe)
Ability to appreciate and engage with a diverse community of stakeholders with different objectives and views
Ability to install trust
ANALYSIS

The Consumer, Customer And Regulatory Environment Are Rapidly Changing And Exceptionally Challenging. Within This Complex Context, To Perform Successfully, This Role Has To Provide Strong Leadership And Guidelines For All Commercial And Customer Topics Linked To TCCS. It Critical The Ability To
Balance needs of Company and bottler in negotiations to ensure win-win, collaborative partnership in a complex environment
Move from objective to well-articulated plan of action by mapping all opportunities to a series of achievable steps
Create new approaches to develop the necessary capabilities throughout the System to support all elements of the CCL framework
Manage large flows of internal and external information to provide key insights to planning
Rapid execution of decisions through internal management process.
JUDGEMENT AND DECISION MAKING
This role requires highly developed leadership skills to positively influence a multi-functional system team. Although decision making process is based on a collaborative approach, this position requires a strong leadership style to make balanced decisions when needed.
This role will actively participate in the Regional business plan formulation and decision making process
WORKING CONDITIONS

Extensive use of virtual collaboration tools
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